ACCESSIBILITY
We're dedicated to providing an inclusive and accessible shopping experience for all of our Brides & Nearlyweds. As a neurodivergent-owned boutique, we understand the importance of accommodating diverse needs and creating a welcoming environment where everyone feels comfortable and valued
Physical Accessibility
Our wedding boutique is located on the second floor without an elevator therefore, unfortunately, is not wheelchair or mobile assisting device accessible. We acknowledge this limitation and are committed to providing alternative solutions, like our at home & virtual try on programs, to ensure everyone can access our services. We are working towards building an accessible lift in the near future.
Sensory-Friendly Environment
Understanding the needs of neurodivergent individuals, we strive to create a sensory-friendly environment within our boutique. This includes offering quieter appointment times and adjusting lighting and sound levels to suit your preferences. Please call or email our customer service team prior to booking your appointment to talk over how we can best assist.
New Parents
We understand the importance of accommodating new parents during their shopping experience. Not only are little ones always welcome, our boutique features a convenient change table stocked with wipes and change table liners for your convenience. For nursing mothers and parents, we provide nursing pads to ensure comfort during dress fittings.
Service Animals
Please feel free to bring your service animal along to your appointment, and our team will ensure they are accommodated with care and respect throughout your visit.
Language & Communication
We understand the importance of clear communication, regardless of language barriers. We are happy to accommodate various communication preferences, whether you prefer written communication, video calls, or in-person discussions. Our team includes bilingual consultants and customer service members who are fluent in English and French. If you require assistance in French or have any specific language preferences, please let us know when booking your appointment.
In-Home and Virtual Appointments
For those who cannot visit our boutique due to mobility issues we offer in-home appointments and virtual consultations at no additional fee beyond our usual consultation charge. Our team will bring a curated selection of gowns to your home or guide you through our collection virtually, providing the same level of personalized service and attention. This service can be booked by calling or emailing our sales team.
We want to work with you to make sure that you have a special AND comfortable experience with us. Please feel free to share accommodation requests and we will do all in our best to make you feel a part of the family. We are continually seeking ways to improve our accessibility and welcome any feedback or suggestions you may have. Your input helps us enhance our services and ensure that every customer feels celebrated and supported.